Troubleshooting
This section covers common issues and their solutions. If you cannot resolve an issue using these guides, contact Optymyse support.
Quick Diagnostics
Before diving into specific issues, check these common causes:
| Check | How |
|---|---|
| Service status | Are all containers running? docker compose ps |
| Network | Can devices reach the Inspire server? |
| Logs | Check service logs: docker compose logs edge |
| Browser console | Open DevTools on the display device for renderer errors |
| Version | Ensure all components are on the same version |
Common Issues at a Glance
| Symptom | Likely Cause | Guide |
|---|---|---|
| Cannot access web UI | Service not running or port blocked | Connectivity |
| Display shows “Connecting…” | WebSocket blocked | Connectivity |
| License error on startup | Key invalid or activation failed | Licensing |
| Content not updating | Data push issue or stale cache | Display Issues |
| Slow page loads | Database or resource bottleneck | Performance |
| Device offline | Network or power issue | Connectivity |
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